Common Questions & Answers
Q: How can I book? Through our website , call the location or walk ins are welcome if there is an open space available to accommodate. Pre-booking is recommended.
Q: Can I bring kids younger than 7? Needs to be approved by location staff and notes put in your booking as it depends on various factors: 1) Must Book 5 or more spots in the themed game room, all players must be related and most importantly all paying players (family or not) must approve kids accompanying the experience with you.
Q: Do you have discount for large groups? Yes, booking and playing 3+ rooms (which accommodates 15 people or more)
Q: Can our groups start at the same time? Yes, large groups with 3 or more rooms can call the office to arrange. However it is based on availability.
Q: Birthday parties? Arrange to have your birthday at Lockdown and play our regular escape games for free $28.00 value (must show ID and play the day of before or after). $28.00 value can be applied to motion games. USE promo code BIRTHDAY
Q: How can I pay? We accept online payments through all major credit cards and TD visa debit.
We accept payments at Lockdown through credit card, debit or cash.
Q: Do you have gift vouchers? Yes, stop in during business hours to pick up or order online on the website for the location you want.
Q: How may people can play in a room? Minimum 2 people and maximum 6 - 8 depending on game. Smaller groups will be accompanied with smaller groups unless you book 80% of the tickets or an exclusive game.
Q: Minimum age? The game is for ages 7 to 100+. However everyone 17 yrs and under need to be accompanied by an adult who is 18 +years in the room. This game is great for families, teambuilding, date nights, etc.
Q: Do I need to bring anything? No, just yourself. There are lockers here to lock up any belongings. Lockdown Escape Rooms Red Deer will give you the tools you need to try and escape the room.
Q: How long is the game? Expect to be here an hour. The game in the themed room is 50 minutes. You will get a 3-5 minute intro into the room to explain game play before clock starts and team photo after the game.
Q: Should I arrive early? Yes, approximately 5-10 minutes early as you will need to fill out a form before playing. If late you may have minutes taken off your game or need to be rebooked.
Q: What is the differences between your games? Game difficulty increases with less people in the room and who you have in the room. All themed rooms have very different games and logic puzzles. Some games are played in the dark to enhance team building and some rooms have ambient lighting. You can request to play with lights on if you dont want to make the leader board,and have them turned off at parts where UV is needed it needed.
Q: Can you get hints? Yes, hints/clues per gameplay. Hints/clues will impact leader board score.
Q: Are you actually locked in? No, there is always a safe exit. It is about the game play and all your items needed to escape being "locked down".
CANCEL GAME/TICKETS- 24 Hours notice for full refund
1) Cancel through your booking link send to your email. At bottom there is a View/Change booking link. Go there and cancel. If you qualify for a refund, one will be processed withint 48 hours.
2) Call and leave a very detailed message on what room, time, name how many tickets your cancelling and phone number. We will then process and send email. If you qualify for a refund, one will be processed withint 48 hours.
Cancellation policy for Individual tickets
A cancellation fee of 100% applies for cancellations made less than 4 hours in advance, or in case of no-show.
A cancellation fee of 50% applies for cancellations made less than 24 hours in advance
No cancellation fee applies for cancellations made 24 or more hours in advance.
Cancellation policy for large group bookings
A cancellation fee of 100% applies for cancellations made less than 12 hours in advance, or in case of no-show.
A cancellation fee of 50% applies for cancellations made less 48 hours in advance
No cancellation fee applies for cancellations made 48 or more hours in advance.
Refund Administration charges
Refunds processed 4 hours before game play will be processed by Lockdown Escape Rooms Inc with no refund administration charge.
Refunds due to return of deposit to customer at time of gameplay will have a $10.00 administration charge.
Refund timeline for dispute
Please Check Your Charges! Any dispute in charges are to be brought to the attention of Lockdown Escape Rooms Inc for settlement within 45 days of the date of your game play. .
Terms and conditions of gameplay
Please arrive 5-10 minutes before your booking time.
Smaller groups may be accompanied by other smallers groups in a room to maximize room capacity and enhance game play.Or just organize you and 5 other people you know to book a room together.
WE PRIDE OURSELVES IN A CLEAN ENVIROMENT
* We disinfect flashlights, radios, locks and regular use items after every gameplay
(yes sometimes 13 or more times a day for those items)
* We conduct a regular cleaning practice every day
* We conduct a thorough cleaning every week.
* We do a deep clean every month (shampooing any carpets, waxing floors, etc)